The data collected when accessing this website is collected, processed, and used by COMPLETE TRANSPORTATION SOLUTION d.o.o. ('CTS', 'we', or 'our') as the provider of this website. Protecting your personal data is very important to us. Therefore, as a matter of routine, we handle your personal data responsibly and in accordance with applicable data protection laws. In this Privacy Policy, we explain what data is collected when you access this website, for what purposes it is collected, how we collect, process, and use this data, and what rights you have in this regard.
Our website can be used without disclosing any personal data. As is common practice with many websites, certain data such as IP addresses and other usage information are automatically collected and processed in our web analytics software after accessing individual web pages from our web servers. By using our website, you consent to the collection, use, and disclosure of this data in accordance with this Privacy Policy.
Our web server automatically logs into a temporary file each access or download of the website or file belonging to our website. User-specific data (such as the IP address of the requesting computer, browser identification data, operating system of the requesting computer, amount of data transferred, name of the Internet service provider, date and time of access) and technical data (such as the name and URL of the accessed file, referrer URL when the site is accessed via a link, and search terms if accessed through a search engine) are recorded and may be linked to you if you use or subscribe to any of our services. Aggregating this data allows us to provide personalized and relevant content in the event you subscribe to any of our services. We will not use your data for any other purposes unless you have expressly given additional consent for further data processing in accordance with local law.
Additionally, we only store personal data (such as your name, address, and contact details) when you choose to provide it to us, for example by filling out an online form or contacting us through our contact page. In these cases, we will only request the personal information necessary to perform the services offered. Mandatory fields will be marked with an asterisk, and all data you share with us is submitted voluntarily.
The collection of data helps us to develop and improve our website. The data we collect about you will be used for the following purposes: To enable the use of the website (establishing a connection); For internal system purposes such as technical administration and system security; For statistical purposes to help us tailor the website to your needs through anonymous evaluation of general user behavior (see 3.1 below).
A cookie is a small text file that contains data for technical session control and specifically identifies your browser during your visit to the website. Cookies also allow us to tailor the website to your interests. They are widely used to make websites work as well as to provide business and marketing information to site owners. More information about cookies can be found at: http://www.cookiecentral.com
Our web server places what are called cookies into your browser’s memory. These cookies allow us to anonymously evaluate general user behavior based on visitor numbers to optimize our website. You can, of course, browse our website without cookies. However, most browsers accept cookies by default. You can prevent the storage of all cookies or receive a warning before a cookie is saved by changing your browser settings. Further information on these features can be found in your browser’s help menu. However, excluding cookies may limit or block your use of certain features or other parts of our website.
Google Analytics: We use several Google Analytics cookies to gather information about how visitors use our website. More information about these cookies is available here: https://developers.google.com/analytics
We use web and market analysis software to perform a statistical evaluation of our visitors. Both software systems place cookies in your browser’s memory, enabling the analysis of how you use the website. Data about your website use generated by cookies is stored on our servers in Switzerland or on our external service provider’s servers (see section 4 below). As mentioned in 3.2, you can prevent cookies from being saved by adjusting your browser settings. Additionally, you can decide here whether the unique web analytics cookie can be placed in your browser to allow us to collect and analyze various statistics. If you choose not to, you must deactivate cookies in your browser.
Personal data collected when using this website will not be transferred to third parties or otherwise disclosed without your explicit consent. Your data will be kept for as long as necessary and will remain confidential. This excludes the transfer of personal data to government institutions and authorities, as well as private individuals who are legally entitled to them under applicable laws, court orders, or regulatory decisions. It also includes the transfer of data to authorities in the event of legal proceedings or criminal prosecution to protect our legally protected rights. In certain cases, as permitted by law or with your prior consent, some personal data may be forwarded to other companies for processing, about which you will be notified in advance.
You have the right to access your personal data stored by us, details of its origin, recipients, and the purpose of storage. To do so, contact us at: office@ct.solutions. You may also contact us at this address for questions regarding our data protection policy or to request more details about any part of this policy.
You have the right at any time to have your personal data corrected, blocked, or deleted. If deletion is prevented for legal, contractual, commercial, or tax reasons (e.g., legal retention periods), the data will be blocked instead. You may also object to the use of your personal data for advertising purposes or profiling. If you wish to exercise your rights to correction, blocking, deletion, objection, or if you wish to partially or fully withdraw your consent to the processing and use of your personal data, contact us via our email: office@ct.solutions or by mail at: Complete Transportation Solution d.o.o., Vojvode Petra Bojovića 5, Zrenjanin, Republic of Serbia. Please note that if you contact us via email, messages will be unencrypted and therefore may be subject to typical security risks associated with such communication.
The data we collect and store is treated confidentially and protected from loss or manipulation, as well as unauthorized access by third parties, using appropriate technical and organizational precautions. Information exchanged between your computer and our systems is encrypted. We cannot accept responsibility for unauthorized access or data loss that is beyond our control. Our website may contain links to other websites not covered by this Privacy Policy. If you follow such links, the operators of those websites may collect information about you in accordance with their own privacy policies, which may differ from ours.
Due to the global nature of the Internet, the information you provide may be transferred in transit to countries outside the European Economic Area (EEA), including, for example, our central data storage center in Canada. By using this website, you agree that your data may be transferred outside the EEA. While some countries outside the EEA may not offer similar data privacy protections, we will take appropriate steps to ensure the safety of your data when transferred outside the EEA. Your personal data may also be shared with other CTS group companies, some of which may be located outside the EEA.
Links to Facebook and YouTube are temporarily integrated into our website. We have implemented a two-step process recommended by data protection authorities. This means you must first activate the social media link by clicking a button before any connection is established with the social media platform's servers. You can then share our content by clicking again. Taking Facebook as an example: when you visit our website and click the Facebook link, a direct connection is established between your browser and Facebook’s servers. Facebook then receives information that you visited our website using your IP address. If you click the “Like” button while logged into your Facebook account, you can link the content of our pages to your Facebook profile. Facebook can then associate your visit to our site with your account. Facebook alone is responsible for collecting and using this data. For more information, see Facebook’s privacy policy: https://en-gb.facebook.com/about/privacy
YouTube functions similarly to Facebook. IP addresses are transferred to the respective provider and cookies may be sent to your computer. For more information, consult the privacy policies of the respective provider.
This Privacy Policy may be updated periodically due to, for example, further development of our website or legal changes. CTS therefore reserves the right to amend this Privacy Policy at any time with future effect. We recommend that you review this Privacy Policy regularly. This Privacy Policy was last updated on 13th of May 2025.
Users have the right to request deletion of their user account and personal data stored in the user applications. Requests can be submitted through the following form [link to form].
CTS commits to deleting the user account and associated personal data within thirty (30) days from receiving a valid request from the user.
There are situations where CTS may be legally obligated to retain certain data (e.g., taxes, accounting). In such cases, the user will be notified of limitations that prevent complete deletion of certain data.
After deletion of the user account, data will not be available in the user application. Users should be aware that deleted data cannot be recovered, and it will be necessary to create a new user account if they wish to use the user application services again.
This Statement aims to ensure respect for user privacy rights in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) of the European Union. CTS reserves the right to modify this Statement with prior notice to users.